FAQ's - All you need to know about AI Reply 2.0

1. What is AIRA 2.0?

   
   

   AIRA 2.0 is our upgraded AI-driven auto-reply feature that crafts personalized responses to customer feedback, ensuring every interaction feels meaningful. It intelligently adapts its replies based on the sentiment—positive, neutral, or negative—of the feedback received. The 2.0 version introduces enhanced capabilities and improvements designed to deliver even more tailored and engaging responses.

   
   
   

2. Where can I use AIRA 2.0?

   
   

   AIRA 2.0 is accessible directly from the reply editor which is located within the review stream on the Customer Alliance Dashboard.

   
   
   

3. How many responses can I use per month?

   
   

   We offer seven packages, ranging from 200 to 15,000 replies, tailored to fit your specific needs.

   
   
   

4. How does AIRA 2.0 improve responses?

   
   

   AIRA 2.0 adjusts the reply length to match the review length, uses customized salutations, and translates greetings into five languages (English, French, Italian, Spanish, and Polish).

   
   
   

5. What is the new "Dislike" functionality?

   
   

   If you find a reply unsatisfactory, you can "dislike" it, providing valuable feedback for future improvements. This helps the system learn and improve its replies.

   
   
   

6. How does AIRA 2.0 benefit businesses?

   
   

   By automating replies, AIRA 2.0 helps businesses save time, maintain a high response rate, improve engagement, boost SEO, and deliver more thoughtful interactions—all contributing to increased customer satisfaction and revenue.

   
   
   

7. How does AIRA 2.0 save time and resources?

   
   

   AIRA 2.0 automates the review reply process, reducing the manual workload and allowing businesses to respond to more reviews efficiently without sacrificing quality.

   
   
   

8. What are the benefits of the improved greeting translations?

   
   

   AIRA 2.0 offers better translations for greetings in five core languages, making non-English-speaking customers feel welcome and appreciated in their preferred language.

   
   
   

9. Can AIRA 2.0 enhance customer experience?

   
   

   Yes, AIRA 2.0 provides timely, personalized, and contextually relevant responses to customer feedback, which helps build stronger customer relationships.

   
   
   
   

10. How does AIRA 2.0 contribute to revenue growth?

    
    

    By automating replies and improving engagement, AIRA 2.0 increases the response rate across OTAs, which is tied to higher customer loyalty and revenue.

    
    
    
11. Is AIRA 2.0 customizable?

Yes, with features like customized salutations and adjustable reply lengths, AIRA 2.0 can be tailored to fit different business needs while ensuring consistency in communication.

Smart Snippets can also be added which are pre-set responses for recurring topics in your reviews (e.g., “pet-friendly” or “expensive parking”). The AI will intelligently include these snippets when responding to relevant customer feedback.