Direct reply with Google, Booking.com and HolidayCheck reviews

You can set up a connection to those portals to publish comments directly through the Customer Alliance platform.
To set up the connection go to Settings > General > Portal accounts or use the disclaimer in the comment tab of a review.
If the connection hasn’t been established, you have to comment on reviews via the copy and redirect option (see other external portals).
Benefit of the Booking connection: Connecting to booking will enable us to get more information from the reviews: The categories' rating score will be displayed.

Non-direct reply

Copy & Redirect replies with other External Portals

For all other external portals (such as Tripadvisor, Expedia, Yelp,...) you can use the Customer Alliance platform to write the reply and benefit from using your templates. However, the comment will not be published automatically.
Using the “copy and redirect” button will copy the drafted comment to your clipboard and open the portal in a new tab where you can paste the comment to the review.

AI reply (paying feature)

Generate replies on the fly by clicking on “Generate AI reply”.
3 replies are available per review. You can switch back and forth by clicking on the left and right arrows.
Learn more

Using Reply Function

Using the “Reply” function will result in showing your comment publicly below the review of the guest.

Responding to reviews enhances the trust of your website visitors, showing future guests that you value feedback. Negative reviews shouldn't be feared, as they emphasize the authenticity of your reviews. However, it's crucial to handle these critical reviews thoughtfully. We suggest crafting your responses with the perspective that future guests will read them, not just the reviewer.

Templates

It is possible to save template responses to be used in the future. You can manage all your templates: Create/Edit/Delete

Additionally, it is possible to save a draft of your comment, in case you are unsure about your response and want a colleague to revise it before publishing it.