Direct reply with Google, Booking.com, Expedia and HolidayCheck reviews

Direct Reply allows you to respond directly to reviews on Google, Booking.com, Expedia, and HolidayCheck through the Customer Alliance platform.

To enable this you will need to set up a connection for each platform. This will streamline the process of managing reviews and posting replies, eliminating the need to navigate away from the platform.

*An exception for this is with Expedia where a connection already exists

Steps to Set Up the Connection:

Handling Reviews Without a Direct Connection:

If you have not yet established a direct connection for a particular review platform, you will need to respond to reviews using the copy and redirect method. This involves copying your response and then navigating to the external portal to post it manually.

Benefits of the direct connection:

Direct connection provides additional advantages:

Enhanced Review Data: You will gain access to more detailed information from the reviews, including ratings for specific categories (e.g., cleanliness, comfort, value for money). These category scores will be displayed alongside the review, giving you more context for your responses.

Streamlined Management: The integration allows you to manage all your responses directly from the Customer Alliance platform, saving time and ensuring consistency in your review management process.

By setting up these connections, you can ensure a more efficient workflow for review management and improve your ability to engage with customers across multiple review platforms.

Non-direct reply

Copy & Redirect replies with other External Portals

• For all other external portals (such as Tripadvisor, Expedia, Yelp,...) you can use the Customer Alliance platform to write the reply and benefit from using your templates. However, the comment will not be published automatically.
• Using the “copy and redirect” button will copy the drafted comment to your clipboard and open the portal in a new tab where you can paste the comment to the review.

AI reply (paying feature)

• Generate replies on the fly by clicking on “Generate AI reply”.
• 3 replies are available per review. You can switch back and forth by clicking on the left and right arrows.
• Learn more

Using Reply Function

Using the “Reply” function will result in showing your comment publicly below the review of the guest.

Responding to reviews enhances the trust of your website visitors, showing future guests that you value feedback. Negative reviews shouldn't be feared, as they emphasize the authenticity of your reviews. However, it's crucial to handle these critical reviews thoughtfully. We suggest crafting your responses with the perspective that future guests will read them, not just the reviewer.

Templates

It is possible to save template responses to be used in the future. You can manage all your templates: Create/Edit/Delete

Additionally, it is possible to save a draft of your comment, in case you are unsure about your response and want a colleague to revise it before publishing it.