Deleting a review

Occasionally, there are circumstances where a review may warrant consideration for deletion. However, to initiate this process, please reach out to our dedicated support team at support@customer-alliance.com for a thorough review.

It's important to note that reviews posted on external platforms such as Booking.com or Google must be removed from those sites prior to any deletion request being entertained on the Customer Alliance platform.

Outlined below are the key reasons why a review might be considered for removal:

1. Inappropriate Content: If a review contains offensive language, hate speech, or violates community guidelines, it is imperative to remove it promptly to maintain the integrity of our platform.

2. Irrelevance or Off-Topic: Reviews that veer off-topic or are unrelated to the product or service being reviewed may be flagged for removal to ensure that our platform remains focused and informative for users.

3. Personal Attacks or Harassment: Reviews that resort to personal attacks, harassment, or threats against individuals must be addressed swiftly to uphold a safe and respectful environment for all users.

We understand the importance of maintaining a trustworthy and conducive review ecosystem, and we are committed to promptly addressing any concerns regarding the removal of reviews that do not align with our guidelines.

Feel free to contact our support team for further assistance in this matter.